Return & Refund Policy

MERCHANDISE RETURN POLICY

No merchandise may be returned for credit or exchange without the written authorization of Kaizen Cases and Inserts. This authorization is obtained by email info@kaizencasesandinserts.com or Phone (844) 547-2658. Only goods in their original unopened cartons and in resalable condition can be accepted for credit within 30 days of their purchase . Freight costs are customer’s responsibility unless otherwise agreed to by vendor. Only previously authorized goods will be accepted for credit. We reserve the right to refuse unauthorized return and have them returned at customer charge. SPECIAL ORDERS Special merchandise ordered according to buyer specification will not be eligible for return or cancellation.

 CLAIM FOR DAMAGES

In case of damage during transportation, Kaizen Cases and Inserts and / or its subsidiaries, will not accept any obligation or responsibility. All claims for damages must be submitted to the transportation company.

CLAIM FOR MISSING MERCHANDISE

Any claim for missing merchandise will not be accepted by Kaizen Cases and Inserts and / or its subsidiaries, unless it has been submitted in writing and reported to our sales offices within three (3) days following receipt date of goods.

UNAUTHORIZED MODIFICATIONS OR ALTERATIONS MADE TO PRODUCT

Unauthorized modifications and / or alterations made to product, will cancel the product guarantee. Product then becomes unreturnable for credit or exchange.

  • An authorization for return will be provided to you.
  • Clearly identify the return with the pre-authorized merchandise return number, your customer number and enclose the white copy or return authorization.
  • A credit will be issued, following reception and verification of goods.
  • Thank you for your cooperation.
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